pk989 Privacy Policy – How We Handle Your Personal Data

This Privacy Policy ("Policy") explains how pk989 ("pk989", "we", "us", "our") collects, uses, stores, and protects the personal information of users ("you", "your") who access or use the pk989 Platform at pk989.app. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. This Policy should be read alongside the pk989 Terms & Conditions.

1. Introduction

1.1 pk989 is committed to protecting the privacy of its users. We recognise that Pakistani players trust us with their personal information when they create an account, fund it via Easypaisa or JazzCash, or engage with any aspect of the Platform. That trust is not taken lightly. This Policy sets out clearly and honestly what data we collect, what we do with it, and what protections are in place.

1.2 This Policy applies to all personal data processed in connection with the pk989 Platform, including data collected via the website, through customer support channels, and through payment processing integrations.

2. Data Controller

2.1 For the purposes of this Policy, pk989 acts as the data controller in respect of personal data collected from registered users and Platform visitors. As data controller, pk989 determines the purposes and means of processing your personal data.

2.2 All data protection enquiries and requests to exercise your rights under this Policy should be directed to pk989 via the contact details provided in Section 15.

3. Data We Collect

3.1 Registration Data. When you create a pk989 account, we collect your full legal name, date of birth (for age verification), Pakistani mobile number, and email address. This information is required to open your account and is used to verify your identity.

3.2 Identity Verification Data. As part of our Know Your Customer (KYC) process, pk989 may request documentary evidence such as a copy of a national identity card (CNIC), passport, or other government-issued identification. This is collected when required for account verification or upon reaching withdrawal thresholds.

3.3 Financial Data. To process PKR deposits and withdrawals, pk989 collects information relating to your payment methods, including Easypaisa and JazzCash mobile wallet numbers and bank account details (where bank transfer is used). We retain only the minimum data necessary for transaction processing, reconciliation, and anti-fraud purposes.

3.4 Transaction Data. Records of all deposits, withdrawals, bets, game results, and account activity are maintained as part of your transaction history. This data supports accurate account management, dispute resolution, and compliance obligations.

3.5 Technical Data. When you access pk989, we automatically collect technical data including your IP address, device type, operating system, browser type, and session duration. This data is used for security monitoring, fraud prevention, and aggregate performance analytics.

3.6 Communication Data. If you contact pk989 customer support via live chat, email, or any other channel, records of that communication are retained for quality assurance and dispute resolution purposes.

3.7 Responsible Gaming Data. Where you use responsible gaming tools such as deposit limits, cooling-off periods, or self-exclusion, pk989 records these preferences to enforce them accurately and consistently across your account.

4. How We Collect Data

4.1 Directly from you – through account registration forms, KYC submissions, payment transactions, customer support interactions, and your use of responsible gaming tools.

4.2 Automatically – through cookies, session tokens, server logs, and other tracking technologies when you visit or use the pk989 Platform.

4.3 From third parties – identity verification providers (where we engage them to confirm your identity), payment processors (transaction confirmation data), and fraud detection services may share relevant data with pk989 in the course of account management.

5. Purpose & Legal Basis for Processing

pk989 processes your personal data for the following purposes:

• Account management and service delivery – to operate your pk989 account, process PKR deposits and withdrawals via Easypaisa, JazzCash, and bank channels, and provide access to games and betting markets.
• Identity verification and KYC compliance – to verify your age, identity, and source of funds as required for responsible operation of a gaming platform.
• Fraud prevention and security – to detect, investigate, and prevent fraudulent activity, account misuse, and technical security threats.
• Regulatory compliance – to comply with applicable legal and regulatory obligations, including record-keeping and reporting requirements.
• Customer support – to respond to your enquiries and resolve disputes relating to your pk989 account or transactions.
• Responsible gaming – to enforce your responsible gaming preferences and to monitor for behaviour indicative of problem gambling.
• Platform improvement – to analyse aggregate usage data for the purpose of improving Platform performance, user experience, and game offering.

6. Sharing Your Data

6.1 pk989 does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes.

6.2 We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors – Easypaisa, JazzCash, and banking partners (HBL, UBL, Meezan Bank, Bank Alfalah) receive the transaction data necessary to process your PKR deposits and withdrawals.
• Identity verification providers – third-party KYC service providers who assist pk989 in verifying identity documentation.
• Fraud and security providers – services used to detect and prevent fraudulent account activity.
• Regulatory and law enforcement authorities – where required by applicable law or a valid legal process, pk989 may disclose personal data to regulatory bodies or law enforcement agencies.
• Technology and infrastructure providers – hosting, cloud, and platform infrastructure providers who process data on pk989's behalf under appropriate data processing agreements.

6.3 All third parties with whom pk989 shares data are required to implement appropriate technical and organisational measures to protect that data and to process it only for the purposes for which it was shared.

7. Payment Data – Easypaisa, JazzCash & Bank Transfers

7.1 Payment data is treated with the highest level of protection within the pk989 Platform. Full payment credentials (such as complete mobile wallet PINs or bank account passwords) are never collected or stored by pk989 – payment transactions are processed through the relevant payment provider's own secure interface.

7.2 pk989 retains records of transaction amounts, timestamps, payment method types, and reference identifiers for accounting, reconciliation, and compliance purposes. This data is retained for the minimum period necessary as described in Section 9.

7.3 If you contact pk989 support with a payment query, our team may access your transaction history to assist you. This access is logged and auditable.

8. Cookies & Tracking Technologies

8.1 pk989 uses cookies and similar technologies (such as session storage and local storage) for the following functional purposes:

• Maintaining your logged-in session across page loads.
• Remembering your language and display preferences.
• Fraud prevention and security monitoring.
• Aggregate analytics to understand how users navigate the Platform (non-personally identifiable).

8.2 pk989 does not use third-party advertising cookies, retargeting pixels, or any technology designed to track your browsing activity across other websites for commercial purposes.

8.3 You may configure your browser to refuse cookies, though doing so may affect the functionality of the pk989 Platform, including the ability to remain logged in during a session.

9. Data Retention

9.1 pk989 retains personal data for as long as necessary to fulfil the purposes outlined in this Policy, including any applicable legal, accounting, or reporting requirements.

9.2 In general terms: account data is retained for the duration of your active account plus a minimum post-closure period as required for regulatory compliance; financial transaction records are retained for a minimum of five years from the date of the transaction; communication records are retained for a period of two years from the date of the communication.

9.3 Where data is no longer required for any legitimate purpose, pk989 will securely delete or anonymise it.

10. Data Security

10.1 pk989 implements technical and organisational measures appropriate to the risks associated with processing personal data in a digital gaming environment. These measures include SSL/TLS encryption of data in transit, access controls limiting data access to authorised personnel on a need-to-know basis, and regular security assessments.

10.2 Notwithstanding the above, no internet-based service can guarantee absolute security. You are responsible for maintaining the security of your own pk989 account credentials. If you suspect unauthorised access to your account, you should contact pk989 support immediately and change your password.

11. Your Rights

11.1 Subject to applicable law, you have the following rights in respect of your personal data held by pk989:

• Right of access – to request a copy of the personal data pk989 holds about you.
• Right of rectification – to request correction of inaccurate or incomplete personal data.
• Right to erasure – to request deletion of your personal data, subject to pk989's legal obligations to retain certain records.
• Right to restrict processing – to request that pk989 restricts how it uses your data in certain circumstances.
• Right to object – to object to processing of your data where such processing is based on legitimate interests.
• Right to data portability – to receive a copy of data you have provided in a structured, commonly used, machine-readable format, where technically feasible.

11.2 To exercise any of these rights, please contact pk989 using the details in Section 15. We aim to respond to all rights requests within 30 days. Complex requests may take longer, in which case we will notify you of the expected timeframe.

12. Children's Privacy

12.1 18+ pk989 is strictly an adults-only Platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, we will immediately delete that data and close the associated account. If you believe a minor has registered on pk989, please contact us immediately at the address in Section 15.

13. International Data Transfers

13.1 In the course of operating the pk989 Platform, your personal data may be transferred to and processed in countries outside Pakistan. Where such transfers occur, pk989 ensures that appropriate safeguards are in place to protect your data to a standard consistent with this Policy, including through contractual arrangements with receiving parties.

14. Updates to This Policy

14.1 pk989 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes, we will notify registered users via the email address on their account or via a prominent notice on the Platform. The date of the most recent revision is displayed at the top of this page. Your continued use of pk989 following publication of an updated Policy constitutes acceptance of the revised terms.

15. Contact Us

15.1 For any questions, concerns, or requests relating to this Privacy Policy or to your personal data held by pk989, please contact our Data Protection team. Written correspondence can be directed to: [email protected]

15.2 pk989 will acknowledge data protection requests within 5 business days and provide a substantive response within 30 days, or notify you if a longer period is required.